{"id":21214,"date":"2025-06-01T23:44:06","date_gmt":"2025-06-01T20:44:06","guid":{"rendered":"https:\/\/smellslikespells.com\/return-and-refund\/"},"modified":"2025-07-25T16:54:47","modified_gmt":"2025-07-25T13:54:47","slug":"retours-et-remboursements","status":"publish","type":"page","link":"https:\/\/smellslikespells.com\/fr\/retours-et-remboursements\/","title":{"rendered":"RETOURS ET REMBOURSEMENTS"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content”][vc_column width=”2\/3″ la_animation_duration=”1″ la_animation_delay=”0″ la_animation_iteration_count=”1″ offset=”vc_hidden-sm vc_hidden-xs”][vc_single_image image=”21255″ img_size=”1000×400″][\/vc_column][vc_column width=”1\/3″ la_animation_duration=”1″ la_animation_delay=”0″ la_animation_iteration_count=”1″ css=”.vc_custom_1748806919651{padding-top: 50px !important;padding-right: 75px !important;}” offset=”vc_hidden-sm vc_hidden-xs”]

RETOURS ET REMBOURSEMENTS<\/h2><\/div>\n[vc_column_text]<\/p>\n

Chez SMELLS LIKE SPELLS, on veut que vos retours et remboursements soient faciles et sans prise de t\u00eate. On sait que faire du shopping doit rester un plaisir, alors on a mis en place un processus clair, juste et simple. Que vous vouliez \u00e9changer un article ou \u00eatre rembours\u00e9, on est l\u00e0 pour vous aider \u00e0 chaque \u00e9tape.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”2\/3″ la_animation_duration=”1″ la_animation_delay=”0″ la_animation_iteration_count=”1″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_single_image image=”21255″ img_size=”1000×400″][\/vc_column][vc_column width=”1\/3″ la_animation_duration=”1″ la_animation_delay=”0″ la_animation_iteration_count=”1″ offset=”vc_hidden-lg vc_hidden-md”]

RETOURS ET REMBOURSEMENTS<\/h2><\/div>\n[vc_column_text]<\/p>\n

Chez SMELLS LIKE SPELLS, on veut que vos retours et remboursements soient faciles et sans prise de t\u00eate. On sait que faire du shopping doit rester un plaisir, alors on a mis en place un processus clair, juste et simple. Que vous vouliez \u00e9changer un article ou \u00eatre rembours\u00e9, on est l\u00e0 pour vous aider \u00e0 chaque \u00e9tape.<\/p>\n

[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion style=”la-2″ c_icon=”chevron” active_section=”1″ collapsible_all=”true”][vc_tta_section title=”Puis-je retourner un produit ?” tab_id=”faq-return-1″][vc_column_text]Oui, si vous n\u2019\u00eates pas satisfait de votre achat, vous pouvez nous renvoyer les produits en bon \u00e9tat dans les 15 jours apr\u00e8s r\u00e9ception. Par contre, les parfums d\u2019int\u00e9rieur, l\u2019encens et les articles personnalis\u00e9s ne peuvent pas \u00eatre retourn\u00e9s s\u2019ils ont \u00e9t\u00e9 d\u00e9ball\u00e9s.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Quels articles ne peuvent pas \u00eatre retourn\u00e9s ?” tab_id=”faq-return-2″][vc_column_text]On n\u2019accepte pas les retours pour les parfums d\u2019int\u00e9rieur, l\u2019encens, ni pour les produits fabriqu\u00e9s sur mesure ou personnalis\u00e9s.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Comment retourner un produit ?” tab_id=”faq-return-3″][vc_column_text]<\/p>\n

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Puis-je retourner un produit si je change d\u2019avis ?” tab_id=”faq-return-4″][vc_column_text]Oui, si ce n\u2019est pas un parfum d\u2019int\u00e9rieur, un encens ou un produit sur mesure, et que l\u2019article est retourn\u00e9 en parfait \u00e9tat dans les 15 jours, vous pouvez \u00eatre rembours\u00e9. Les frais de retour restent \u00e0 votre charge.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Qui paie les frais de retour ?” tab_id=”faq-return-5″][vc_column_text]Si c\u2019est un changement d\u2019avis, c\u2019est \u00e0 vous de payer les frais de retour. Pour une commande d\u00e9fectueuse, endommag\u00e9e ou erron\u00e9e, on prend ces frais en charge sur pr\u00e9sentation d\u2019un re\u00e7u ou en organisant un enl\u00e8vement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Que faire si j\u2019ai re\u00e7u un produit d\u00e9fectueux ou erron\u00e9 ?” tab_id=”faq-return-6″][vc_column_text]Si votre commande est d\u00e9fectueuse, ab\u00eem\u00e9e ou incorrecte, vous pouvez demander un remboursement complet ou un \u00e9change. On vous rembourse aussi les frais de livraison et de retour, ou on organise un enl\u00e8vement gratuitement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Combien de temps faut-il pour traiter un retour ?” tab_id=”faq-return-7″][vc_column_text]On traite les retours dans les 2 jours ouvrables suivant leur r\u00e9ception. Le remboursement peut prendre un peu plus de temps selon votre moyen de paiement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Puis-je \u00e9changer un article au lieu de le retourner ?” tab_id=”faq-return-8″][vc_column_text]Oui, si l\u2019article est d\u00e9fectueux, ab\u00eem\u00e9 ou incorrect, on vous envoie un remplacement gratuitement. On prend aussi en charge les frais de retour ou on organise un enl\u00e8vement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”O\u00f9 puis-je retourner des produits achet\u00e9s en magasin ?” tab_id=”faq-return-9″][vc_column_text]Seuls les articles achet\u00e9s sur la boutique en ligne SMELLS LIKE SPELLS peuvent \u00eatre retourn\u00e9s via notre proc\u00e9dure. Pour les achats en magasin, retournez-les directement dans le magasin o\u00f9 vous les avez achet\u00e9s.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Obtiendrai-je un remboursement complet ?” tab_id=”faq-return-10″][vc_column_text]Oui, on vous rembourse le prix d\u2019achat total et les frais de livraison initiaux si vous retournez le produit dans les 15 jours et qu\u2019il est en parfait \u00e9tat. Les frais de retour ne sont pas rembours\u00e9s sauf si le produit est d\u00e9fectueux.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Comment vais-je recevoir mon remboursement ?” tab_id=”faq-return-11″][vc_column_text]Les remboursements sont faits via le moyen de paiement utilis\u00e9 lors de la commande. Si vous avez pay\u00e9 par virement bancaire, comptez jusqu\u2019\u00e0 7 jours ouvrables pour que l\u2019argent arrive sur votre compte.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Quelles informations dois-je fournir pour une demande de retour ?” tab_id=”faq-return-12″][vc_column_text]Merci de nous donner :<\/p>\n

    \n
  • Votre num\u00e9ro de commande<\/li>\n
  • Le num\u00e9ro de livraison<\/li>\n
  • Les articles que vous voulez retourner<\/li>\n
  • La raison du retour<\/li>\n
  • Des photos des articles s\u2019ils sont ab\u00eem\u00e9s<\/li>\n<\/ul>\n

    [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Puis-je demander un remboursement sur une autre carte que celle utilis\u00e9e ?” tab_id=”1748806435548-810c6a40-a614″][vc_column_text]<\/p>\n

    Les remboursements ne peuvent \u00eatre faits que sur la carte utilis\u00e9e pour r\u00e9gler la commande.<\/div>\n

    [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Puis-je obtenir un remboursement pour un article re\u00e7u en cadeau ?” tab_id=”1748806478496-72a106dd-70a6″][vc_column_text]Un remboursement est possible uniquement sur la carte qui a servi \u00e0 payer la commande. Un cadeau ne peut pas \u00eatre rembours\u00e9, mais la personne qui a achet\u00e9 peut demander un remboursement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Puis-je obtenir un remboursement pour une carte cadeau retourn\u00e9e ?” tab_id=”1748809946398-b3b19762-97ff”][vc_column_text]Non, les cartes cadeaux retourn\u00e9es ne peuvent pas \u00eatre rembours\u00e9es.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

    [vc_row full_width=”stretch_row_content”][vc_column width=”2\/3″ la_animation_duration=”1″ la_animation_delay=”0″ la_animation_iteration_count=”1″ offset=”vc_hidden-sm vc_hidden-xs”][vc_single_image image=”21255″ img_size=”1000×400″][\/vc_column][vc_column width=”1\/3″ la_animation_duration=”1″ la_animation_delay=”0″ la_animation_iteration_count=”1″ css=”.vc_custom_1748806919651{padding-top: 50px !important;padding-right: 75px !important;}” offset=”vc_hidden-sm vc_hidden-xs”][vc_column_text] Chez SMELLS LIKE SPELLS, on veut que vos retours…<\/p>\n","protected":false},"author":11,"featured_media":21255,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21214","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nRETOURS ET REMBOURSEMENTS - smellslikespells.com<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez tout ce qu\u2019il faut savoir sur le retour ou l\u2019\u00e9change des produits chez SMELLS LIKE SPELLS. 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