Returns and exchanges
- If you have purchased our products of good quality but are willing to exchange them into other products of equivalent size, shape, color, model or assortment, you can do so within 15 days of receipt of the goods, however, you should remember that the items you want to exchange must not be used or otherwise altered in terms of appearance. You should also keep in mind that we will not be able to exchange home-fragrances, incense and products that are custom-made or adapted to your personal requirements and are of good quality.
- If you have purchased our products of good quality, but are willing to return them, you can do so for any reason within 15 days of receipt of the goods, but once again, you will not be able to return home-fragrances, incense and products that are custom-made or adapted to your personal requirements. Keep in mind that the right to return products is reserved exclusively to grant you the opportunity to see and assess the product as you would do in a shop, not to use it for 15 days free of charge.
- We guarantee – all our products comply with the highest quality requirements, however, in case of a faulty product we oblige to replace it for free, reduce its price or return the full amount of money paid for it. You should keep in mind that the above might not apply if the fault is minor.
If you have any questions about returns please contact us by e-mail [email protected] We will discuss and try to find the best desicions or options for you.