Dear Witches, here you can find answers to Frequently Asked Questions. If have any questions and cannot find the answer here please contact us by email [email protected] and we will be more than glad to aswer your question personally for you.

Are there any special instructions for burning a candle with a wooden wick? Yes and no. You don’t need any special abilities to light it and enjoy the soft crackling sound, but there are several things you should remember. When relighting the candle, it is very important to shorten the wooden wick by simply breaking off the charred part which otherwise might impede the candle’s smooth burning. You should break of about 5-8 mm of the wick to remove the whole charred part. Failing to do that, you will notice that the candle smudges or simply goes off, which can be easily avoided by removing the charred part. The wooden wick burns a lot “cleaner” than other conventional wicks, it does not fume, but only if it is tended properly, the wick is shortened, and the fallen ash is removed from the jar before relighting the candle.

More tips how to burn the wooden wick properly you may find HERE

Although this doesn’t always happen, international orders can incur VAT (Value Added Tax) and Import Duties (tax on importation) as determined by the Customs Agency within the destination country.

Assessment of duties and taxes is based on the value of the order and the tax-free threshold for goods imported into the destination country.

Depending on the country your parcel is being delivered to, you need to remain under this threshold in order to avoid being taxed.

However, you have the option of placing multiple small orders to remain under the threshold.

EUROPEAN UNION: No additional taxes or customs duties are charged for items that are shipped within the European Union. The prices and shipping costs include VAT and are thus listed as gross prices.

EUROPE OTHER:  Orders shipped to European countries outside of the European Union may be applied for Duty and additional taxes depending on the law of destination country.

UK:  The customs threshold for duties is £135GBP

USA: Orders below $800USD will not incur customs duties.

China: 5000 CNY

Taiwan: 3000 TWD

Japan: 10000 JPY

Thailand: 1000 THB

Korea: 150000 KRW

Singapore: 400 SGD

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