We do not accept returns of home fragrances, incense, or products made to order or tailored to your personal specifications.

To return a product, please contact us via email, phone, or post. You’ll need:

• Confirmation email with your transaction reference
• Delivery documentation with your delivery or tracking number
• A list and description of the items being returned
• Reason for return

Return processing may take up to 15 days. Use a traceable and insured shipping method.

Yes, if the item is not a home-fragrance, incense, or custom-made product, and is returned in perfect condition within 15 days, you are eligible for a refund. Return shipping costs will not be covered.

If the return is due to a change of mind, you are responsible for return shipping costs. For faulty, damaged, or incorrect orders, we will cover the return shipping costs upon receiving a valid receipt or by organizing pickup.

If your order is faulty, damaged, or incorrect, you are entitled to a full refund or an exchange. We will also refund both the delivery and return shipping costs, or arrange pickup at no charge.

Returned items are processed within 2 working days of receipt. Refunds may take additional time depending on your payment method provider.

Yes, for faulty, damaged, or incorrect items, we will dispatch a replacement free of charge. We also cover return shipping or arrange pickup.

Only items purchased through the SMELLS LIKE SPELLS online store are eligible for return via the return process described. For in-store purchases, please return the items directly to the store of purchase.

Yes, we will refund the full purchase price and initial delivery charges if you return the product within 15 days and it is in perfect condition. Return shipping is not refundable unless the item is faulty.

Refunds are issued to the original payment method you used for your order. If you paid by bank transfer, please allow up to 7 business days for funds to appear in your account.

Please include:

• Your transaction reference number
• Delivery number
• Item(s) you want to return
• Reason for return
• Photos of the item(s), if damaged

A refund can only be made to the card used to pay for the order. An item that you received as a gift cannot be refunded, but it can be refunded to the person who made the purchase.

No, we cannot issue a refund for returned gift cards.